Privacy & Policy

**Introduction**

Welcome to Zakwan Mobile Doctors ("ZMD"). At ZMD, we are dedicated to protecting the privacy and confidentiality of the personal information entrusted to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you access our healthcare services. By using our services, you consent to the terms and practices described herein.

**Information We Collect**

1. **Personal Information**: We may collect personal details such as your name, contact information (address, phone number, email), date of birth, and identification information.

2. **Health Information**: We collect health-related information necessary for delivering medical services, including medical history, treatment plans, prescriptions, and diagnostic results.

3. **Financial Information**: If applicable, we may collect payment details for billing purposes, such as credit card information or insurance details.

4. **Communications**: We retain records of our communications with you, including emails, messages, and notes from consultations, to ensure quality care and service continuity.

**How We Use Your Information**

1. **Healthcare Services**: We use your personal and health information to provide medical treatment, diagnoses, prescriptions, and other healthcare services.

2. **Communication**: Your contact information is used to communicate appointments, test results, treatment options, and other healthcare-related matters.

3. **Billing and Insurance**: Financial information may be used for billing purposes, processing claims, and verifying insurance coverage.

4. **Improving Services**: We may use aggregated and anonymized data for research, quality improvement, and statistical analysis to enhance our healthcare services.

**Disclosure of Information**

1. **Third-Party Providers**: We may disclose your information to third-party service providers who assist us in delivering healthcare services, processing payments, or managing administrative functions.

2. **Legal Requirements**: We may disclose your information if required by law, court order, or governmental authority, or to protect our legal rights, property, or safety, or the rights, property, or safety of others.

3. **Consent**: Your information will not be disclosed for purposes not covered by this Privacy Policy without your explicit consent.

**Security Measures**

ZMD implements robust security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, secure storage, and regular security assessments.

**Retention of Information**

We retain your personal and health information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

**Your Rights**

1. **Access and Correction**: You have the right to access and update your personal information. If any information is inaccurate or incomplete, you may request corrections.

2. **Withdrawal of Consent**: You may withdraw consent for the collection, use, or disclosure of your information at any time, subject to legal or contractual restrictions and reasonable notice.

3. **Complaints**: If you have concerns about our handling of your information, please contact us using the information provided below.

**Contact Us**

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Zakwan Mobile Doctors

+255 767 070 885
+255 778 018 000

**Changes to This Privacy Policy**

ZMD reserves the right to update or modify this Privacy Policy at any time. We will notify you of significant changes by posting a prominent notice on our website or by other appropriate means of communication.

**Effective Date: January 2022**

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.